Terms of Service

Creative Crow Ltd Last updated: May 2026

In Short

You can:

Use Offloader to manage your projects, to-dos, and personal context
Export your data at any time by requesting it from us
Cancel your subscription at any time

You can't:

Use Offloader for anything illegal or harmful
Use it to generate spam, bulk unsolicited messages, or abusive content
Reverse engineer, scrape, or resell the Service

Good to know:

The AI assistant can get things wrong – always apply your own judgement
If you cancel or delete your account, your data is held for 60 days then permanently deleted
This agreement is governed by English law

1. Who We Are

These Terms of Service ("Terms") govern your access to and use of Offloader (the "Service"), operated by Creative Crow Ltd, a company incorporated in England and Wales (Company Number 15080594), with a registered address at N4 2HA, London, United Kingdom ("we", "us", "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

You must be at least 13 years old to use the Service. By using the Service, you confirm that you meet this requirement. If you are using the Service on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.

3. Your Account

You are responsible for:

Providing accurate information when creating your account
Keeping your login credentials secure and confidential
All activity that occurs under your account

If you suspect unauthorised access to your account, you must notify us immediately at hello@creativecrow.io. We are not liable for any loss or damage arising from unauthorised access resulting from your failure to keep your credentials secure.

4. The Service

4.1 What We Provide

Offloader allows you to create and manage projects and to-do items, and uses AI to assist you in organising, summarising, and acting on your content. The AI assistant draws on the personal memory and context you provide in your profile to personalise its output.

4.2 AI-Generated Content

The Service uses AI technology provided by third parties, including Anthropic, OpenAI, and Google. AI-generated content is provided for assistance and convenience only.

We make no warranty that AI output will be accurate, complete, appropriate, or fit for any particular purpose. The AI may produce suggestions that are incorrect, irrelevant, or unhelpful. You are solely responsible for reviewing any AI-generated content and for any decisions or actions you take based on it. We are not liable for any loss or damage arising from your reliance on AI-generated output.

4.3 Service Availability

We aim to keep the Service available and running smoothly, but we do not guarantee uninterrupted or error-free access. We may need to suspend or restrict the Service from time to time for maintenance, updates, or reasons outside our control. Where possible, we will give you advance notice.

4.4 Changes to the Service

We may update, modify, or discontinue features of the Service at any time. Where a change materially affects your use of the Service, we will give you reasonable notice.

5. Subscriptions and Payments

5.1 Paid Plans

Certain features of the Service are available on a paid subscription basis. Details of current plans and pricing are available at creativecrow.io/pricing.

5.2 Billing

Subscriptions are billed on a recurring basis (monthly or annually, depending on your chosen plan). You authorise us to charge your payment method at the start of each billing period.

5.3 Cancellation

You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of your current billing period – you will retain access to paid features until that date.

5.4 Refunds

We do not offer refunds on monthly subscription payments. For annual plans, if you cancel within 14 days of your initial purchase or renewal, you may request a pro-rata refund for the unused portion of your term by contacting us at hello@creativecrow.io.

5.5 Failed Payments

If a payment fails, we will notify you and provide a short grace period to update your payment details. If payment is not resolved within that period, your account may be downgraded to a free tier or suspended.

5.6 Data Following Cancellation or Non-Payment

If your subscription lapses or you cancel, your account and data will be retained for 60 days. After this period, your data will be permanently deleted. If you wish to export your data before deletion, you must request this within the 60-day window by contacting us at hello@creativecrow.io.

6. Your Content

6.1 Ownership

You retain full ownership of all content you create within the Service, including project data, to-do items, and personal memory ("Your Content"). We do not claim any ownership over Your Content.

6.2 Licence to Us

By using the Service, you grant Creative Crow Ltd a limited, non-exclusive, worldwide licence to store, process, and transmit Your Content solely for the purpose of providing the Service to you. This licence ends when your data is deleted in accordance with our retention policy.

6.3 Your Responsibilities

You are responsible for ensuring that Your Content does not violate these Terms, any applicable law, or the rights of any third party. You must not upload or submit content that is unlawful, harmful, defamatory, or infringes any intellectual property rights.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

Engage in any activity that is illegal under applicable law
Generate, distribute, or facilitate spam, bulk messaging, phishing, or other unsolicited communications
Harass, threaten, abuse, or harm any individual or group
Upload or process content that is defamatory, obscene, hateful, or discriminatory
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Attempt to gain unauthorised access to the Service, our systems, or other users' accounts
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
Scrape, crawl, or extract data from the Service by automated means without our prior written consent
Resell, sublicense, or otherwise exploit the Service or any part of it for commercial purposes not permitted under these Terms
Introduce malware, viruses, or any other malicious code into the Service
Use the Service in any way that could damage, disable, or impair its operation or interfere with other users

We reserve the right to suspend or terminate your account without notice if we determine, in our sole discretion, that you have breached this section.

8. Data Export and Account Deletion

8.1 Data Export

You may request an export of Your Content at any time by contacting us at hello@creativecrow.io. We will provide your data in a commonly used, machine-readable format within a reasonable timeframe.

8.2 Account Deletion

You may request deletion of your account at any time via your account settings or by contacting us. Following a deletion request, your data will be retained for 60 days – during which time you may request a data export or reverse the deletion – after which it will be permanently and irreversibly deleted from our systems and those of our processors.

9. Intellectual Property

All intellectual property rights in the Service – including its design, software, branding, and content produced by us – are owned by or licensed to Creative Crow Ltd. Nothing in these Terms grants you any rights in the Service other than the limited right to use it in accordance with these Terms.

10. Disclaimers and Limitation of Liability

10.1 No Warranty

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, Creative Crow Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of business, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Service shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) £100.

10.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law, including rights under the Consumer Rights Act 2015. The limitations above do not apply to liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

11. Indemnity

You agree to indemnify and hold harmless Creative Crow Ltd, its directors, employees, and agents from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, Your Content, or your breach of these Terms.

12. Third-Party Services

The Service integrates with third-party providers including AI model providers, database infrastructure, and analytics tools. We are not responsible for the availability, accuracy, or conduct of any third-party service. Your use of third-party services may be subject to their own terms and privacy policies.

13. What Happens if We Close or Are Acquired

If Creative Crow Ltd ceases to operate, enters insolvency, or is acquired by another entity, we commit to:

Giving you at least 30 days' notice by email before any shutdown or transfer of the Service
Providing you with the opportunity to export Your Content during that notice period
Ensuring that any acquiring entity is bound to treat your data in accordance with our Privacy Policy, or that you are given the opportunity to delete your account before any transfer takes effect

14. Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will notify you by email or via a prominent notice within the Service at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and may delete your account.

15. Termination

15.1 By You

You may stop using the Service and delete your account at any time.

15.2 By Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or harmful activity, or for any other reason at our discretion. Where possible and appropriate, we will give you prior notice and the opportunity to export your data.

15.3 Effect of Termination

On termination, your right to use the Service ceases immediately. Sections 6, 9, 10, 11, 16, and 17 survive termination.

16. Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the law of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer based in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

17. General

Entire agreement – these Terms, together with our Privacy Policy, constitute the entire agreement between you and Creative Crow Ltd in relation to the Service
Severability – if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force
No waiver – our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision
Assignment – you may not assign your rights under these Terms without our prior written consent; we may assign our rights to a successor in the event of a merger, acquisition, or sale of assets

18. Contact Us

If you have any questions about these Terms, please contact us:

Creative Crow Ltd N4 2HA, London, United Kingdom Company Number: 15080594 Email: support@creativecrow.io